Acceptance of this Refund Policy
As a customer it is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this Refund Policy.
Since Twinkle SVG is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any items from our website. Please note that our free designs are offered on behalf of our respected partners and are NOT an issue for a refund or chargeback.
Naturally, “refund” is NOT our idea, because we always want our customers to feel satisfied with our service and products. Besides, Once purchased and downloaded no one can ensure the using and sharing of the files, so there is NO refund following the policy and condition of DIGITAL products.
However, we realize that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons:
a. We haven’t supported you with your orders within 3 days of working;
b. The file is damaged, and there is no way to solve it.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (add-ons, plug-ins, modules, search engines, scripts, etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party software’s and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Requests for a refund are accepted via Contact Form within the period of 7 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Policies. A refund is issued to you upon receipt of a Waiver of Copyright signed by you.
If you have any questions about our Returns and Refunds Policy, please contact us. We will come back to you as soon as possible and we aim to reply to all enquiries within 24 hours.